Frequently Asked Questions
How long until my order ships?
We process and ship orders within 1 to 2 business days. Orders placed on weekends or holidays go out the next business day. You will get a tracking number by email when your order ships.
How long does delivery take?
We ship within the United States via USPS. Once your order ships, delivery typically takes 3 to 5 business days depending on your location.
Do you ship internationally?
Our standard checkout is set up for the United States. If you are outside the US and want to order, email admin@roguedynamics.com and we will sort it out.
What about custom patches and coins?
Custom embroidered patches and challenge coins are a big part of what we do. Custom and made-to-order items are produced after you order, so they ship outside the standard window. Tell us the quantity, your art or concept, and your deadline on our Custom Patches & Coins page and we will send a quote with a timeline.
How do I pick my size?
Apparel runs in standard unisex sizing unless the product says otherwise. Available sizes are listed on each product page. If you are between sizes or not sure, email admin@roguedynamics.com before you order and we will help.
Do you have any discounts?
Use code POCKETKIT for 15% off when you buy 2 or more items. Building a patch loadout? Patches stack automatically: 3 or more save 15%, 5 or more save 20%, no code needed.
What is your return policy?
See our Refund Policy for returns and exchanges. If something shows up wrong, damaged, or lost in transit, email admin@roguedynamics.com and we will make it right. Return address: Rogue Dynamics, PO Box 532, Cedarville, AR 72932.
How do I reach a human?
Email admin@roguedynamics.com or use our Contact page. We read every message and answer most within one to two business days.